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FAQ | Device Insurance

Frequently Asked Questions
Insurance and warranty products are offered by Solidarity and BKIC (GIG Bahrain)*. Assistance services are offered by Gulf Assist.
Car Insurance
Device Insurance
Extended Warranty
Car Insurance
Device Insurance
Extended Warranty
  1. Repairing and replacing smartphone in case of accidental damage, screen damage, liquid damage, robbery and other covered events can be very costly. Device insurance provided by Solidarity helps you save that money because in case of such events, Solidarity will repair or replace your smartphone.
  1. Repairing and replacing smartphone in case of accidental damage, screen damage, liquid damage, robbery and other covered events can be very costly. Device insurance provided by Solidarity helps you save that money because in case of such events, Solidarity will repair or replace your smartphone.​ ​
  1. Device insurance is provided by Solidarity powered by stc. Solidarity is licensed and regulated by Central Bank of Bahrain as a locally incorporated Takaful firm - category 4. ​
  1. Device insurance is provided by Solidarity powered by stc. Solidarity is licensed and regulated by Central Bank of Bahrain as a locally incorporated Takaful firm - category 4.
  1. All smartphone brand offered from stc stores and online shop are covered in device insurance program .
  1. All smartphone brand offered from stc stores and online shop are covered in device insurance program.
  1. You can buy the basic screen damage plan for BD 2.75 month or complete smartphone protection plan for BD 3.25 per month. T&C applied.
  1. You can buy the basic screen damage plan for BD 2.75 month or complete smartphone protection plan for BD 3.25 per month. T&C applied
  1. You must visit stc Service Center, City Center Mall , within 5 working days from the date of damage. According to terms and condition of Solidarity’s device insurance policy, claims submitted after 5 days will be rejected .
  2. For more details on submitting claims, Click here
  1. You must visit stc Service Center, City Center Mall , within 5 working days from the date of damage. According to terms and condition of Solidarity’s device insurance policy, claims submitted after 5 days will be rejected .
  2. For more details on submitting claims, Click here
  1. 1. Report the robbery of your mobile phone to stc within the first 12 hours and instruct them to block the line .
  2. 2. Report the robbery of your mobile phone to the Police within 24 hours of the incident. A police report must be obtained .
  3. 3. Please visit stc Service Center located in City Center Mall and our representative will facilitate you in initiating the claim and guide you about repairs and/ or replacement.
  4. For more details on submitting claims, Click here
  1. 1. Report the robbery of your mobile phone to stc within the first 12 hours and instruct them to block the line .
  2. 2. Report the robbery of your mobile phone to the Police within 24 hours of the incident. A police report must be obtained .
  3. 3. Please visit stc Service Center located in City Center Mall and our representative will facilitate you in initiating the claim and guide you about repairs and/ or replacement.
  4. For more details on submitting claims, Click here
  1. 1. Copy of the Insured Customer CPR, passport .
  2. 2. Copy of the Certificate of Insurance.
  3. 3. Insurance claim form.
  4. 4. In case of Robbery original copy of the complaint filed with the Police .
  5. 5. Payment receipt from the SIM provider of the SIM replacement.
  6. For more details on submitting claims, Click here
  1. 1. Copy of the Insured Customer CPR, passport.
  2. 2. Copy of the Certificate of Insurance.
  3. 3. Insurance claim form.
  4. 4. In case of Robbery; original copy of the complaint filed with the Police.
  5. 5. Payment receipt from the SIM provider of the SIM replacement.
  6. For more details on submitting claims, Click here