Submit Claims | Extended Warranty

Submit your claims with ease

All claims are serviced by Solidarity & BKIC (GIG Bahrain) depending upon the insurance that you have purchased.

Car Insurance

Car Insurance Claims

Car insurance is provided by Solidarity .

1. Contact Solidarity helpline on ...

- Phone : 17130000
- Email : [email protected]
- Address : Solidarity Salmabad office, Building 1405, Road 426, Block 704

2. Solidarity customer care representative will collect necessary information and guide you next steps

3. You will be requested to delivery your car to preferred workshop

4. If applicable under terms and condition of your policy, customer care representative will collect excess fees from you and hand over the car to you .

5. In case of total loss, the insurance company will arrange to reimburse the amount covered under terms and condition of your policy

1. Contact Solidarity helpline on
- Phone : 17130000
- Email : [email protected]
- Address : Solidarity Salmabad office, Building 1405, Road 426, Block 704

2. Solidarity customer care representative will collect necessary information and guide you next steps

3. You will be requested to delivery your car to preferred workshop

4. If applicable under terms and condition of your policy, customer care representative will collect excess fees from you and hand over the car to you .

5. In case of total loss, the insurance company will arrange to reimburse the amount covered under terms and condition of your policy

1. Police report ...

2. Vehicle ownership card
3. CPR
4. Driving Licence
5. Certificate of Insurance
Solidarity may require additional documents on case to case basis .

1. Police report

2. Vehicle ownership card
3. CPR
4. Driving Licence
5. Certificate of Insurance
Solidarity may require additional documents on case to case basis .

1. Contact Solidarity helpline on : 17130000 ...

2. Solidarity customer care representative will collect necessary information and guide you next steps

1. Contact Solidarity helpline on : 17130000.

2. Solidarity customer care representative will collect necessary information and guide you next steps

1. Inheritance certificate ...

2. Marriage/ Birth Certificate
Solidarity may require additional documents on case-to-case basis .

1. Inheritance certificate

2. Marriage/ Birth Certificate
Solidarity may require additional documents on case-to-case basis .

1. Contact the helpline : 1756744...

2. Assistance company representative will collect necessary information
3. Assistance company will arrange for eligible services within approximately 1 hour for roadside assistance within 48 hours for VIP services .

1. Contact the helpline : 1756744

2. Assistance company representative will collect necessary information
3. Assistance company will arrange for eligible services within approximately 1 hour for roadside assistance & within 48 hours for VIP services .

1. CPR Number ...

2. Vehicle plate number
Solidarity may require additional documents on case-to-case basis

1. CPR Number

2. Vehicle plate number
Solidarity may require additional documents on case-to-case basis

1. Contact the helpline : 1713000...

2. Assistance company representative will collect necessary information
3. Assistance company will arrange for eligible services within approximately 1 day.

1. Contact the helpline: 1713000

2. Assistance company representative will collect necessary information
3. Assistance company will arrange for eligible services within approximately 1 day.

1. CPR Number ...

2. Vehicle plate number
Solidarity may require additional documents on case-to-case basis

1. CPR Number

2. Vehicle plate number
Solidarity may require additional documents on case-to-case basis

Device Insurance Claims

Device insurance is provided by Solidarity.

We believe in making claim experience easy and convenient....

1. Visit stc Service Center, City Center Mall.
2. Dedicated representative will check your details and help you fill the claim form
3. Once claim form is filled, your device will be evaluated by authorized service provider of insurance company.
4. Authorize service provider will contact you and brief you about whether claim is approved or rejected.
5. If approved, authorize service provider will communicate excess fees, claim resolution date and will confirm whether the device will be repaired or replaced.
6. Once the device repaired or replaced device is received, authorize service provider will request you to collect the device from stc Service Center by completing excess fees payment.
Unless mentioned in policy, the repaired or replaced device will be handed over to you within 2 working days.

We believe in making claim experience easy and convenient.

1. Visit stc Service Center, city center mall.
2. Dedicated representative will check your details and help you fill the claim form
3. Once claim form is filled, your device will be evaluated by authorized service provider of insurance company.
4. Authorize service provider will contact you and brief you about whether claim is approved or rejected.
5. If approved, authorize service provider will communicate excess fees, claim resolution date and will confirm whether the device will be repaired or replaced.
6. Once the device repaired or replaced device is received, authorize service provider will request you to collect the device from stc Service Center by completing excess fees payment.
Unless mentioned in policy, the repaired or replaced device will be handed over to you within 2 working days.

1. Certificate of insurance...

2. Purchase invoice of device
3. CPR of device owner
4. Claim form

1. Certificate of insurance

2. Purchase invoice of device
3. CPR of device owner
4. Claim form

1. In case your device is robbed by force, ...

you must report this scenario to STC within 12 hours
2. Next, you must report the event to the police within 24 hours and obtain a policy report.
3. Lastly, you must visit , stc Service Center, City Center Mall within 5 days to submit your claim. Solidarity will reject claims that are submitted after 5 days.
Insurance company or authorize service provider may request to provide additional documents such as invoice of purchase and other particulars of the event.

1. In case your device is robbed by force, you must report this scenario to STC within 12 hours

2. Next, you must report the event to the police within 24 hours and obtain a policy report.
3. Lastly, you must visit , stc Service Center, City Center Mall within 5 days to submit your claim. Solidarity will reject claims that are submitted after 5 days.
Insurance company or authorize service provider may request to provide additional documents such as invoice of purchase and other particulars of the event .

1. Certificate of insurance ...

2. Purchase invoice of device
3. CPR of device owner
4. Claim form
5. Police report

1. Certificate of insurance

2. Purchase invoice of device
3. CPR of device owner
4. Claim form
5. Police report

Extended Warranty Claims

Extended warranty is provided by BKIC (GIG Bahrain)

We believe in making claim experience easy and convenient.
1. Visit stc Service Center in City Center with your device.
2. Dedicated agent appointed by BKIC (GIG Bahrain) will validate your device and help you filling the claim form.
Note: You must visit stc Service Center in City Center within 3 days or BKIC (GIG Bahrain) reserves the right to refuse the claim.
3. Once the claim form is filled, you can handover the device instantly after removing the password and data or handover the device later. It is mandatory to handover the device within 10 days.
4. After handover is completed, the dedicated agent will arrange for assessment and communicate to you the date or repair/ replacement.
5. Once the device is ready, the dedicated agent will contact you again and you can visit stc Service Center to collect the device.
It is also important to read terms and conditions mentioned in certificate and policy wording to get clear understanding of claim process and terms. In case of any complaint or query, you can contact stc or BKIC (GIG Bahrain) helpline at anytime.

We believe in making claim experience easy and convenient.
1. Visit stc Service Center in City Center with your device.
2. Dedicated agent appointed by BKIC (GIG Bahrain) will validate your device and help you filling the claim form.
Note: You must visit stc Service Center in City Center within 3 days or BKIC (GIG Bahrain) reserves the right to refuse the claim.
3. Once the claim form is filled, you can handover the device instantly after removing the password and data or handover the device later. It is mandatory to handover the device within 10 days.
4. After handover is completed, the dedicated agent will arrange for assessment and communicate to you the date or repair/ replacement.
5. Once the device is ready, the dedicated agent will contact you again and you can visit stc Service Center to collect the device.
It is also important to read terms and conditions mentioned in certificate and policy wording to get clear understanding of claim process and terms. In case of any complaint or query, you can contact stc or BKIC (GIG Bahrain) helpline at anytime.