How do I submit claims?

How do I submit claims or avail assistance?

Emergency Medical Claims – Direct International Assistance

In case of medical emergency when you are travelling, call or email the International Helpline mentioned below:

International: +962 65008119
WhatsApp: +962 7768111108
Email: travela@mapfre.com

The assistance company will arrange the medical service within its medical network. Depending on your location and conditions, this might take an average of 2 hours from requesting assistance.

Once the claim is approved, the assistance company will send the guarantee of payment to the concerned hospital/ medical center on the spot. The Assistance company can advise the policy holder to go ask treatment directly from his nearest hospital in case of emergency cases and then ask for reimbursement.

Reimbursement Claims

Reimbursement claims can be initiated directly to insurance company helpline 1756 2564 or can be initiated using ‘My Dashboard’.

Simply register to My Dashboard for once to avail multiple services and initiate reimbursement claims on one click.

You can also submit reimbursement claims directly to Insurance Company by emailing at stctravelclaims@damana.com

DAMANA Insurance: 1756 2564

Travel Insurance Related Inquiries and Feedbacks

General International Helplines

Ireland:
+353 91 56 06 21
Germany:
+49 1805115610
France:
+33 800918040
Spain:
+34 915811821
USA:
+15 672692968

How can I submit claims for device insurance?

ACCIDENTAL DAMAGE CLAIMS

  • Step 1: In case of any damage, you must visit stc service center, seef mall within 5 days. Solidarity will reject claims that are submitted after 5 days.
  • Step 2: Dedicated representative will check your details and help you fill the claim form.
  • Step 3: Once claim form is filled, your device will be evaluated by authorized service provider of insurance company.
  • Step 4: Authorize service provider will contact you and brief you about whether claim is approved or rejected.
  • Step 5: If approved, authorize service provider will communicate excess fees, claim resolution date and will confirm whether the device will be repaired or replaced.
  • Step 6: Once the device repaired or replaced device is received, authorize service provider will request you to collect the device from stc service center by completing excess fees payment.

Unless mentioned in policy, the repaired or replaced device will be handed over to you within 2 working days.

ROBBERY AND BURGLARY CLAIMS

  • Step 1: In case your device is robbed by force, you must report this scenario to STC within 12 hours
  • Step 2: Next, you must report the event to the police within 24 hours and obtain a policy report.
  • Step 3: Lastly, you must visit stc service center, seef mall within 5 days to submit your claim.Solidarity will reject claims that are submitted after 5 days.

Insurance company or authorize service provider may request to provide additional documents such as invoice of purchase and other particulars of the event.

Service Centers:

FOR DEVICE INSURANCE & EXTENDED WARRANTY CLAIMS

stc Service Center
1st Floor, Seef Mall, Road 2819, Block 428, Seef Area
Tel: 17140049
Timing: 10:00 - 08:00pm, Every day

How can I avail Road Assist service?

  • Step 1: In case you are looking to avail roadside assistance service, you can call Gulf Assist helpline provided below:
  •  
    If you are in Bahrain or Kuwait, call 80001222
    If you are in Saudi Arabia, call 8008973222
    If you are in UAE, call 800035702829
    If you are in Oman, call 24785486
    If you are in Qatar, call 44320918

  • Step 2: Gulf Assist helpline representative will validate your details and location

  • Step 3: Gulf Assist will send an authorize technician to visit your location and provide you with the service

How can submit claims for car insurance?

CAR INSURANCE CLAIM:

  • Step 1: In case of claims, contact Solidarity helpline on
    - Phone: 17130000
    - Email: motor.claims@solidarity.com.bh
    - Address: Solidarity salmabad office, building 1405, road 426, block 704
  • Step 2: Solidarity customer care representative will collect necessary information and guide you next steps
  • Step 3: You will be requested to delivery your car to preferred workshop
  • Step 4: If applicable under terms and condition of your policy, customer care representative will collect excess fees from you and hand over the car to you.
  • Step 5: In case of total loss, the insurance company will arrange to reimburse the amount covered under terms and condition of your policy.
 

Required documents:

Depending upon the claim following document may be requested by insurance company

  • Police Report
  • Vehicle Ownership Card
  • CPR
  • Driving License
  • Certificate of Insurance
 

ACCIDENT AND DEATH CLAIMS:

  • Step 1: In case of claims, contact Solidarity helpline on
    - Phone: 17130000
  • Solidarity Customer Care representative will collect the necessary information and guide you through the next steps
 

Required documents:

Depending upon the claim following document may be requested by insurance company

  • Inheritence certificate
  • Marriage/ Birth certificate
  • Original Medical bills and certificates

Insurance company may require additional documents as and when deemed necessary for claim settlement purpose.

VIP SERVICES:

  • Step 1: In case you require VIP services, contact Solidarity helpline 1756744. You must contact at least 48 hours before you require this service.
  • Step 2: Assistance company will validate your request and schedule the requested service on your chosen time.


ROADSIDE ASSIST:

  • Step 1: In case you require VIP services, contact Solidarity helpline 1756744.
  • Step 2: Assistance company will validate your request and schedule the requested service within 1 hour.


CAR REPLACEMENT:

  • Step 1: In case you require VIP services, contact Solidarity helpline 17130000.
  • Step 2: Replacement car will be available next day.