The assistance company will arrange the medical service within its medical network. Depending on your location and conditions, this might take an average of 2 hours from requesting assistance.
Once the claim is approved, the assistance company will send the guarantee of payment to the concerned hospital/ medical center on the spot. The Assistance company can advise the policy holder to go ask treatment directly from his nearest hospital in case of emergency cases and then ask for reimbursement.
In case of medical emergency when you are travelling, call or email the International Helpline mentioned below:
Reimbursement claims can be initiated directly to insurance company helpline 1756 2564 or can be initiated using ‘My Dashboard’.
Simply register to My Dashboard for once to avail multiple services and initiate reimbursement claims on one click.
You can also submit reimbursement claims directly to Insurance Company by emailing at [email protected]